CONTACT US

CONTACT US

Alien Tech Sci Art replies to emails as soon as possible. If you do not receive a reply within 48 hours, please contact amandalynnparkerATgmail.com

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M-F 9AM-5PM EST

202-780-8037

Call or email for press information.
For original art inquiries contact Amanda Parker

 

POLICIES

Delivery

When will I get my order?
Allow 3-7 days for the item to be created and/or processed.
Then it is shipped.
Shipping time depends on location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't
be home to accept it, use an address where you know you'll be.

If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at 202.780.8037 with your order number. Alternately, call 571.839.8251.

If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address.
Make sure you get your address right to avoid errors in shipping ♥

Orders

How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility
that can do it most efficiently.

How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out.

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at parkeramandalynnATgmail.com within 7 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.

Returns

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by emailing parkeramandalynnATgmail.com.

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please email parkeramandalynnATgmail.com with photos of wrong/damaged items and she will correct it.

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at parkeramandalynnATgmail.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

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